FAQ

1. What products do you sell?

AuralisseChicVault specializes in decorative mini figurines and small decorative sculptures designed for homes, offices, shelves, desks, and gift-giving occasions.

2. How long does shipping take?

We currently offer the following shipping options:

• Express Shipping (3–6 Business Days): $20
• Free Shipping (7–14 Business Days): Free
• Free Shipping (7–14 Business Days): Free
• Free Shipping (7–14 Business Days): Free
• Standard Shipping (7–14 Business Days): $10

Delivery times are estimates and may vary depending on your location and carrier operations.

3. Do you offer free shipping?

Yes! We offer free shipping options with estimated delivery times of 7–14 business days on eligible orders.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email that allows you to monitor your shipment's progress.

5. Are the figurines suitable for gifting?

Absolutely! Our decorative mini figurines make wonderful gifts for birthdays, holidays, housewarmings, anniversaries, and other special occasions.

6. What materials are your figurines made from?

Materials vary by product and may include resin, ceramic, metal, wood, or other decorative materials. Specific material details can be found on each product page.

7. Can I cancel or modify my order?

Orders may be modified or canceled before they enter the fulfillment process. Please contact us as soon as possible if you need assistance.

8. What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact our customer support team within 7 days of delivery. We will work quickly to provide a suitable resolution.